MISLEADING STATEMENT ABOUT CONSENTING TO RECEIVE CREDIT CARD LIMIT INCREASE INVITATIONS

The Federal Court has ordered us to display this message on our homepage because of what we told our customers about receiving credit card limit increase invitations.

In proceedings brought by the Australian Securities and Investments Commission (ASIC), the Federal Court of Australia (Federal Court) found that we made false or misleading representations in relation to obtaining customers' consent to receiving credit card limit increase invitations after 1 July 2012.

This happened when:

  • we sent letters to customers about changing their credit card limits between 1 February 2012 and 27 May 2012;
  • we played telephone messages to customers who activated their credit card over the telephone between 5 January 2012 and 27 March 2012;
  • we played telephone messages to customers who applied for an increase to their credit card limit over the phone between 19 March 2012 and 27 May 2012.

The Federal Court found that our messages and letters were misleading because the letters and messages represented that you could not activate your credit card or apply for a change in credit card limit unless you consented to receiving credit card limit increase invitations in the future, when the correct position was that you could activate your credit card or apply for a change in credit card limit without giving consent.

How This Affects You

If we made these representations to you, your consent to receive credit card limit increase invitations was not validly given.

If you do not want to receive credit card limit invitations in the future you do not need to do anything. You can still apply for a credit card limit increase at any time.

If, after 30 June 2012, you have provided a subsequent consent to us in relation to receiving a credit limit increase invitations, this letter does not affect that subsequent consent.

If you have any queries please contact us at GPO Box 140 Melbourne Victoria 3001 or 1300 662 273.

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